New OEB Consumer Service Rules

New OEB Consumer Service Rules

Postby CLS » Mon Jun 06, 2011 11:52 am

The Ontario Energy Board has made changes to some of the OEB Codes that utilities must follow with respect to customer service. These changes build on existing Codes and create province-wide standards for utilities. New rules relating to equal monthly payment plans, correction of overbilling, and opening/closing accounts have been introduced, effective April 1, 2011. To read the new rules, please visit http://www.ontarioenergyboard.ca/OEB/Consumers/Consumer+Protection/Customer+Service+Rules.
Kathryn M. Bullon, B.Sc., J.D., M.Ad.Ed.
Legal Education Co-Coordinator
Community Law School
CLS
Site Admin
 
Posts: 272
Joined: Fri Jan 25, 2008 5:20 pm

Return to Consumer Protection Laws

Who is online

Users browsing this forum: No registered users and 2 guests

cron